Thank you for choosing Gate and Fence Supplies for your gate and fencing needs. We want to ensure your satisfaction with your purchase, and in the event that you encounter any issues, we are here to assist you with our return policy. Please take a moment to review the details below.
Return Process
If you wish to initiate a return, kindly reach out to our dedicated customer service team via email at info@gateandfencesupplies.com.au. They will guide you through the return process and provide you with the necessary assistance. Once you have the return instructions, please send your order to the following address:
Gate and Fence Supplies
Unit 7/40 Bakewell Drive
Port Kennedy, Western Australia 6172
Australia
Refunds
Upon receiving your returned item and inspecting its condition, we will promptly process your return. Please allow up to fourteen (14) days from the date we receive your item for the return process to be completed. Refunds will be issued accordingly. Depending on your credit card company, it may take 1-2 billing cycles for the refund to appear on your credit card statement. We will notify you via email once your return has been successfully processed.
Refund Policies
The refund amount may be subject to certain conditions and fees based on the nature of your return. Please find the details below for different types of returns/refunds:
For ‘Change of Mind’ Orders:
If the product has been picked and/or delivered, a restocking fee of 20% will be applied to all aluminum extrusions.
If the order is canceled within 48 hours of payment, or before materials have been packaged, a $75 refund fee will apply.
Please note that fabricated or processed products, such as gates and panels, are not eligible for refunds.
Components can be returned or mailed to the provided address for a refund to be processed upon receipt.
For ‘Defective or Damaged’ Orders:
If you have received a defective or damaged product, please contact our support team immediately and provide relevant images to facilitate an exchange of materials or to process a refund request.
Exceptions
Please be aware that the following items are not eligible for returns:
Damaged, machined, cut, or drilled items.
Fabricated or processed products, including gates and panels.
Questions
If you have any questions or concerns regarding our return policy, feel free to reach out to us at info@gateandfencesupplies.com.au. We are here to assist you and ensure your satisfaction with our products and services.
At Gate and Fence Supplies, we value our customers, and your trust is of utmost importance to us. Thank you for your cooperation and understanding in adhering to our Returns Policy. We look forward to serving you with top-notch gate and fencing solutions for all your future projects.
